Policies

CHECK-IN from 14:00 to 20:00 hours. You may drop your bags off at the reception if you arrive earlier than 14h. Check-in procedure: Our staff will meet you, show you the apartment and give you the keys. You’ll be requested to sign a short-term rental contract. You may check the conditions of the contract here.
IMPORTANT: please let us know your expected arrival time in advance in order to organize your check-in.
You can use the Special Requests box when booking or let us know via email ( info@borneapartmentsbarcelona.com) or phone (+34 692 819 933).

PAYMENT due upon arrival in:
Cash    – Credit card.
We do not charge you in advance unless you booked a non-refundable deal. No deposit is required.

However,  a valid credit/debit card is required when booking as a guarantee:
1 – In case a cancellation penalty is applicable or you don´t show up.
2 – Against damages to te apartment during your stay.

CARDS ACCEPTED: Visa, Mastercard. We reserve the right to pre-authorise your card prior to arrival in order to verify the validity of the card you provided.

CHECK-OUT until 12:00 hours. You may leave your luggage in the office after check out in case your flight home doesn’t leave until late evening.
Check-out procedure: just leave all the keys inside the apartment or bring them to the office.

CANCELLATION POLICY: You may cancel for free up to 7 days before the arrival date. Cancellations done within 7 days before your arrival date will incur a penalty of 100% of the reservation fare.

KEY LOSS: It is very important not to loose the keys to the front door of the building. A 50€ penalty applies if you do. Note that to avoid this possibility our building can be accessed by entering a code (ask reception).

 

This website use own and third party cookies to provide a better experience and service. If you continue browsing, you accept installation and use. You can change the settings or get more information on our cookies policy.


OK | Cookies Policy